How long does it take for me to receive the package?
Orders need to be processed before they are shipped. The time you wait before receiving the package consists of Processing Time and Shipping Time.
Processing Time: 7-10 business days
An order status of "Processing" means your order has been verified and is being processed. This includes confirming your contact information and delivery address, sorting item(s), conducting quality checks, and packing. When your order is packed, it will be handed to the shipping company.
An order status of "Shipping" means your item(s) has started to ship, and you can track your order once the tracking number is updated by the courier. The package might be in transit or going through customs clearance, so tracking numbers might not be updated immediately. You may wait for 10 days to get the tracking number updated for Expedited Express and 20 days for Ocean Shipping. Contact us if you need help with the shipping status of your order.
Please Note:
- Processing Time is calculated from the time you paid and the order is verified (verification Email will be sent after payment).
- If you change your order details, Processing Time is calculated from the time the order details are confirmed. A confirmation Email will be sent informing you of the updated Estimated Delivery Time.
- During holidays, processing time may be longer. We will notify you in advance.
We offer a range of shipping methods depending on the product category and the destination. Shipping time will vary based on the method selected. Please refer to the chart below for specific shipping times:
Shipping Method | Countries | Time (Days) |
Standard Shipping | United States | 20-31 |
Standard Shipping | Canada | 22-38 |
Standard Shipping | Australia | 20-45 |
Please Note:
- We cover all customs taxes for your orders, so you do not need to worry about customs duties.
- Within 1-2 business days after the order is dispatched, we will provide the tracking number via email.
- We apologize that we cannot deliver to Alaska, Hawaii, Puerto Rico, P.O. Boxes, and military addresses (APO, FPO).
The shipping cost varies depending on your selected items, your address, and the shipping method you choose. The specified shipping fee will be shown at checkout.
- Ensure you have selected the correct country/region and entered the correct address.
- Applicable shipping methods, estimated durations, and fees will be shown at checkout.
- Delivery Area Surcharge may apply to certain remote areas.
Estimated Delivery Time = Processing Time + Shipping Time (depending on your location)
The Estimated Delivery Date is when we expect to fulfill your order based on your country/region and the shipping method you specified. Processing Time along with Shipping Time is counted.
The Estimated Delivery Date could be affected by inventory availability, processing capacity, and unforeseen factors such as strikes or natural disasters. We will notify you in advance if there are any delays.
Please Note: We are not liable for delays caused by the following situations:
- Changes/corrections to contact information or delivery address after placing the order.
- Respecifying products in your order, such as changing color, size, etc., after placing the order.
- If the first delivery attempt is within the Estimated Delivery Date but you missed it, arranged a pick-up, or the address was invalid.
- If your delivery address is in a remote area.
The shipping information will be updated from time to time, and the final interpretation right belongs to Axonzo. You can contact us for more shipping details.